LynxoTerms of Service for Lynxo
Valid and effective from 10 November 2026 · version 1
1. Provider
The Lynxo service (the lynxo.eu website, search and autocomplete for e-shops, and the AI advisor) is operated by ATRIA SK s.r.o., P. Mudroňa 5, 010 01 Žilina, Slovakia, Company ID (IČO) 45473480, Tax ID (DIČ) 2023009659, VAT ID SK2023009659, registered in the Commercial Register of the District Court of Žilina (the “Provider”). Contact: skacel@atria.sk.
2. Who the service is intended for
The service is intended exclusively for businesses and legal entities operating an online shop (the “Client”). The relationship is governed by the Slovak Commercial Code. Consumer protection provisions do not apply. Any person registering on behalf of a company confirms that they are authorised to do so.
3. Conclusion of the contract
The contract is concluded upon completion of registration on lynxo.eu, during which the Client confirms their acceptance of these Terms and of the Data Processing Agreement. Both form part of the contract. The Client is obliged to provide truthful information and to protect their login credentials against misuse.
4. The service
The Provider imports the Client’s product feed (e.g. Heureka or Google Merchant) and provides search, autocomplete, search statistics and, depending on the plan, an AI advisor. The service is embedded in the shop with a single line of code. The scope of the plans (number of products, searches and features) is set out in the price list on lynxo.eu and in the Client’s dashboard.
The first 30 days constitute a free trial period, with no obligation to pay. After it ends, the service continues only if the Client selects a paid plan. Otherwise, it will be suspended.
5. Price and payment
Prices are stated in euros exclusive of VAT and are payable monthly in advance on the basis of an invoice. Clients from other EU Member States holding a valid VAT ID are invoiced under the reverse charge mechanism. If payment is more than 14 days overdue, the Provider may suspend the service. If the Client exceeds the limits of their plan, the Provider will notify the Client and offer a higher plan. A short-term overrun does not result in an automatic additional charge.
6. Client’s obligations
- The feed and data the Client provides may lawfully be published by the Client and are not contrary to law.
- The Client will not misuse the service (excessive automated requests, circumventing limits, attacks, attempts at unauthorised access).
- The Client informs its customers of the use of the service in the privacy policy of its shop.
7. Availability
The Provider endeavours to ensure continuous availability but does not guarantee it. Planned downtime will be announced in advance where possible. The service is designed so that, in the event of an outage, the Client’s original search remains in place in the shop.
8. AI advisor
The AI advisor’s responses are generated by a language model based on the Client’s catalogue and texts. They may be inaccurate. They do not constitute a binding offer or professional advice. The Client is responsible for the accuracy of information on goods, prices, delivery and the shop’s terms.
9. Intellectual property
The software, design and documentation of the service belong to the Provider. The Client obtains a non-exclusive and non-transferable right to use the service for the duration of the contract. The Client’s data and content remain the Client’s property. The Provider uses them solely for the purpose of providing the service.
10. Liability
The Provider is liable only for damage caused intentionally or through gross negligence. Total compensation is limited to the amount paid by the Client for the last 3 months. The Provider is not liable for loss of profit, indirect damage, third-party outages (hosting, internet) or errors in the Client’s feed.
11. Personal data protection
When searches are performed in the Client’s shop, the Provider acts as the processor and the Client as the controller of personal data. Details are set out in the Data Processing Agreement. As a controller, the Provider processes data about its Clients in accordance with the Privacy Policy.
12. Term and termination
The contract is concluded for an indefinite period. The Client may terminate it at any time via the dashboard or by e-mail, with effect from the end of the paid period. The Provider may terminate it by giving 30 days’ notice. In the event of a material breach of these Terms, the Provider may terminate the contract with immediate effect. After the contract ends, the Client’s data (product index, settings, statistics) will be deleted within 30 days, unless the law requires them to be retained for longer, e.g. invoices.
13. Changes to the Terms
The Provider may amend these Terms. The Provider will notify the Client of any change by e-mail at least 30 days before it takes effect. If the Client does not agree with the change, the Client may terminate the contract before the effective date.
14. Final provisions
The contract is governed by the laws of the Slovak Republic. Disputes shall be decided by the competent courts of the Slovak Republic. Should any provision be invalid, the remaining provisions shall remain in force. These Terms are issued in Slovak, Czech, English and German. In the event of any discrepancy, the Slovak version shall prevail.